MidLand, Jakarta – Last week on the community support site Google some users have reported that files have mysteriously disappeared Google Drivewith some posters stating data he has been missing for several months.
Now, Google has acknowledged the issue and said it appears to be caused by the Drive for Desktop app, according to a report from 9to5Google.
Of course, this problem is quite worrying. A user on Google’s support forum said his regularly updated expense spreadsheet had lost all data for the past five years, with the version history showing the latest version from January 2019.
“I’m really angry because it contains all the important data that I don’t have a local copy of. I need this data to be recovered by any means,” as quoted by Engadget, November 28, 2023.
Another user claimed to have reverted back to May 2023, with all subsequent data missing, and other users have reported similar issues.
Announcement
In a November 27 post, Google said that “we are investigating reports of an issue affecting a small percentage of Drive for desktop users and will follow up with additional updates.”
It should be noted that this issue affects Drive for Desktop v84.0.0.0 – 84.0.4.09. They advise users not to click “Disconnect Account” within Drive for desktop and not to delete or move a specific application folder called DriveFS. Also recommend making a copy of the application data folder if you have space on your hard drive.
Google offers several ways to recover (or at least control) deleted files, including controlling the Recycle Bin which is now automatically emptied after 30 days. It’s also a good idea to check the activity panel, which shows all deleted or moved files along with their dates. However, for this latter issue, according to users on Google’s support forum, the task panel does not seem to indicate the file is missing.
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