JAKARTA – Cyberattacks and resulting threats have become a major problem for the entertainment industry, including music concerts.
These attacks can disrupt the entire ticket sales process, resulting in significant financial losses for event organizers and promoters.
“Cyber attacks in this sector highlight current risks and vulnerabilities in the digital ecosystem. Financial losses are only one aspect of the problem. “Another direct impact, no less serious than a cyber attack on ticket sales, is the personal data breach that occurred during the process,” said Adi Rusli, Country Manager of Palo Alto Networks Indonesia, quoted in his statement on Sunday ( 9/10). /2023).
“This requires the implementation of strong cybersecurity measures to protect online ticket sales and prevent personal data breaches,” he further said.
Based on the latest research report from Palo Alto Networks Unit 42, it was found that URLs, or web browsers, are the primary method of spreading ransomware, with the number of cases exceeding 77%.
So, with the recent announcement of many concert plans, it is important for the public to be alert and alert to these potential threats.
You should know that there have been several cyber attacks that have affected online concert ticket sales. An example of a popular case is the cyber attack that disrupted ticket sales for Taylor Swift’s concert in November 2022.
The ticketing platform was experiencing a bot-driven attack where criminals used automated attack tools to flood the website with traffic, which could take the system offline and disrupt the ticket purchasing process.
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This incident highlights the vulnerability of online ticketing systems to cyber attacks, and threat actors may attempt to breach the system to gain unauthorized access to user accounts, thereby stealing personal information and committing fraud.
Some common types of cyberattacks that affect online concert ticket sales include:
1. DDoS (Distributed Denial of Service) attacks.
In this scenario, criminals flood a website or online ticketing platform with an excessive amount of traffic, causing the site to crash or become inaccessible.
This not only disrupts the ticket sales process, but also causes frustration among potential buyers.
2. Phishing attacks and social engineering
Cyber criminals often send fraudulent emails or create fake websites impersonating legitimate ticket sellers.
Threat actors benefit by exploiting trusted networks to trap victims; one way is through phishing, where they insert their own malicious code into authentic websites and usually spread it through newly registered domains (NRDs).
The data shows that approximately 12.9% of NRDs were compromised by phishing attacks from music services. Unsuspecting customers can be tricked into providing their personal information, such as credit card details, which can then be used for fraudulent purposes.
3. Data breaches and theft of customer information
Hackers can target databases containing customer data, including names, addresses and payment details.
This stolen information can be sold on the dark web or used for identity theft and financial fraud.
Cyber attacks also have a negative impact on brand reputation and customer trust. When customers experience security incidents during the ticket purchasing process, it can help erode their trust in the event organizer and ticketing platform.
In the long term, this not only results in reduced sales profits, but also harms concertgoers who may become victims of misuse of personal data.
“To mitigate this risk, concert organizers must also invest in strong strategic measures to avoid potential threats,” Adi said.
“Implementing encryption protocols, regularly updating security software and conducting regular vulnerability assessments are some of the steps that can help protect against cyber attacks,” he said.
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